Note regarding service enquiries
To answer your request quickly, we need your name and email address. The other fields of the contact form are voluntary. This additional information will facilitate the processing and will generally speed up the response.
Should one of our products be defective, the retailer you purchased it from is your contractual partner and the person to contact in warranty/liability cases. We kindly ask you to directly contact that retailer. Doing so incurs no cost for you. Any good retailer will find a solution for you, even from afar, or contact us in turn. Unfortunately, there is a trend that some retailers – primarily those of the online variety that offer our products at especially low prices – try to withdraw themselves from their contractual obligation and refer end consumers to us directly. We understand that you are looking for a timely and satisfactory solution. Therefore, you may contact us directly but please only do so in urgent and exceptional cases. You can reach us at +49 2354/915-7111. This phone number is for service enquiries only. If you are looking for product advice, please visit a specialised dealer.